Managed IT Support
Continuous monitoring, ticketed remediation, and asset management for your fleet — laptops, servers, networks — under one roster.
RMMPSATicketing
Network Solution 24 is an Australian managed-services operator. We run the quiet back-of-house work that keeps businesses moving — monitoring, cybersecurity, cloud, backup, and response — on a fixed monthly rate, without the theatre.
Twelve disciplines delivered under a single monthly engagement. Each line below is something we're responsible for; each tag is a tool we actually operate in production, not a logo on a brochure.
Continuous monitoring, ticketed remediation, and asset management for your fleet — laptops, servers, networks — under one roster.
Ransomware and phishing defense, endpoint hardening, vulnerability scanning, and incident playbooks you can rehearse.
Lift, shift, and modernise across Microsoft 365, Azure, and AWS — with right-sizing reviews every quarter.
3-2-1 backup strategy with tested restore drills. We treat a restore you haven't tested as a backup you don't have.
Patch cycles, configuration baselines, and device hygiene — on-prem or in Intune — so a new starter is on the right build by noon.
DNS, DHCP, VLANs, and firewall management across sites. Designed for the kind of uptime where a reboot is a scheduled event.
Tenant configuration, information architecture, migrations from file shares — with governance that holds up under audit.
Physical and virtual fleet management: hypervisors, AD, DNS roles, capacity planning, and graceful decommissioning.
SQL Server tuning, index hygiene, and performance reviews — including the slow queries that only show up on the last day of the month.
Room-system deployment, call-quality monitoring, and integration with existing calendars and directories.
Avaya-platform tuning, routing, and reporting for contact-heavy businesses — on-shore expertise without the re-education fee.
Roadmaps, licence reviews, procurement, and acting-CIO engagements for businesses without a full in-house IT leadership bench.
We don't bolt security on at the end or discover backups the day you need them. These four disciplines run in sequence on a repeating cadence, and you receive a written report on every cycle.
Every endpoint, server, switch, and tenant reports into a single operations view. If something moves, we see it before you do.
MFA, least-privilege, patching, EDR, and phishing drills — applied on a schedule, not when an incident forces the question.
Named engineer, first response inside 15 minutes for critical incidents, escalation trees that do not route through voicemail.
Monthly written service report. Uptime, incidents, patches applied, what changed, what we recommend next. Nothing hidden.
Transparency over theatre. This is what's under the hood. If you standardise on something else, we've almost certainly operated it before — ask.
We are platform-literate, not platform-religious. Our engineers carry senior-level fluency across the Microsoft estate, both major public clouds, Veeam for data protection, and Avaya for contact-centre operations.
// Certifications available on request
Three standing engagements. Each is quoted per-user or per-site after a short discovery. What you see is what recurs — no consulting-hour metering, no surprise line items.
Core managed IT for teams who mainly need reliable endpoints, patched software, and someone to call.
Everything in Essential, plus the cybersecurity and backup baseline most SMBs actually need to sleep at night.
For regulated industries, multi-site operations, and teams that need a cybersecurity-led partnership with board-level reporting.
Not a reseller. Not a consultancy by the hour.
A small operations team that runs your IT the way we'd run our own.
Network Solution 24 was founded on a single idea: that most Australian businesses do not need a bigger IT provider — they need a calmer one, with a fixed number to call and a fixed price on the invoice.
We keep the roster tight and the engagements long. Our engineers stay on the accounts they join, which is how we can still answer a question about a switch someone put in during 2014 without holding you on a ticket queue while we read a wiki.
If that model fits your business, we'd like to start a brief. If it doesn't, we will say so on the first call — we would rather hand you a referral than an oversold proposal.
Tell us what you run and what you're worried about. We'll respond within one business day with a discovery call and — if there's a fit — a costed engagement the following week.